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Today's lesson in frugality is: Stick up for yourself.
This applies to every aspect of your life, but specifically to car repair.
The majority of Americans can't repair their own cars. When I drove Volkswagens from the 80s, me, my friends, or my dad could pretty much fix anything that was wrong with them. Unfortunately, with newer cars the most I can do is change the oil and the filters. 
So, when my Ford Focus wouldn't start on Friday night, I had it towed to the local Ford dealership - Diehl Ford in Bellingham, WA. 
To make a long, frustrating story short, the dealership quoted me a price for the car I couldn't afford on my AmeriCorps budget. When a tow truck (sent by my insurance company) came to take the car to another repair shop, Deihl wouldn't release the car to the tow truck driver because they said I owed $120 for "diagnostics." After several back and forth phone calls, John in the service department yelled at me, refused to let me speak to his manager, and actually called me a liar. 
After work, I showed up at the dealership and met with the General Manager, Mike Diehl. He was very polite, and definitely upset that his employee treated me in the manner he did. He apoligized and offered to do the repairs for $100 less than what they originally quoted me. This is still more than the second shop, and I refused. Mike went back to get my keys from them, and the the service people had a brief pow-wow with him and agreed to do the repairs for the price the second shop quoted me. I made sure to get it in writing from Mike Diehl.
I picked my car up today and paid the price that I was promised. I am happy that my car is fixed, but still amazed that someone in customer service would speak to an employee like that.
The lesson? Don't back down, and stick up for yourself. If I had given in, I would have paid them $120 for doing nothing. I will never do business with them again, given the way their service department treated me. I have worked many retail and customer service jobs, and I can't fathom what would make a person in a service job feel that they can talk to a customer that way. He actually called me a liar! I am still in shock. 

So, when getting repairs done on a car (or anything) - here are my "frugal" rules:1) Shop around. Find the best price. Tell the repairmen/women what the best price you found was.
2) Stick up for yourself.
3) Do your research. Google is your friend - find out how much the parts needed are, figure out what the repair should cost.
4) Stick up for yourself. (Have I mentioned that already?)
5) Get all promises in writing. Otherwise there is no way to prove what they said to you.
6) If you aren't getting what you need, there is always someone higher up you can talk to. 
7) It's okay to cry. I did. But then take a breath, channel that emotion into rightous anger and, yes: stick up for yourself.



I apologize for this entry being about such a frustrating personal experience, but I feel like it is a good lesson for all of us who drive. I personally am rethinking my whole reliance on my car after this. It only rains 80% of the year here, who needs a car?